Q: How do I get in touch with the pharmacy?
A: You can reach us at 621-6516 or www.rx.health.arizona.edu.

Q: Where do I go to request or pick up a prescription?
A: To either the drop-off or pick-up window.

• If you are turning in a new prescription to be filled, requesting a refill off of a previous filled prescription (e.g. birth control refill) or wanting to purchase an over the counter item, then come to the window marked DROP-OFF.
• If you already requested a refill via the phone, in person or left a prescription to be filled with us, then you pick it up at 1 of the 2 windows marked PICK-UP.

Q: Does the pharmacy accept insurance and what types of payment can be made for prescriptions?
A: The pharmacy doesn’t accept insurance of any kind, but has great prices that can typically beat insurance co-pays.

• Payment can be made in the form of cash, check, debit, or credit card and is taken by the receptionists in our lobby.
• If you don’t wish to pay on the day of picking up medication, it will automatically go to your Bursar account overnight. You don’t even need to stop at the reception desk before leaving the waiting room.
• Conversely, if you don’t want something to go to your Bursars account, you need to pick it up and pay the day you request it to be filled.

Q: What kind of a wait can I expect at the pharmacy?
A: Usually, a fairly short one.

• If you bring in a prescription and have been to the pharmacy before, your wait time should be only about 10-15 minutes.
• If you are a new patient to the pharmacy, expect an additional wait of about 5-10 minutes to get you entered into our computer system.
• If you are in a hurry and just need a refill, we advise that you call ahead and request it from us, in order to expedite your visit.
• Refill requests can also be left on our answering machine when we are closed after 5 and on the weekends. Please leave your name, student ID number, phone number, prescription number (can be found on the upper left corner of the label) and how many refills you would like. If left on the machine overnight, please be aware that it won’t be ready at exactly 8am the following morning.
• As always, these wait times are approximate.

Q: If I paid for my prescription the first time I filled it, are there charges for the refills?
A: Yes.

• Every time you purchase something from the pharmacy, there will be a charge for it. You do not pay for refills until you request them to be filled.

Q: What does it say on my bursars account bill?
A: The pharmacy charge will only be stated as a Campus Health Charge.

• If you put your prescriptions or over the counter items (e.g. condoms) on your Bursars account, it will not state on your bill what you purchased. It simply is listed as a Campus Health Center Charge.

Q: If my Physician writes a prescription for something not on the formulary, is it possible for the pharmacy to get it for me?
A: Yes.

• The pharmacy will gladly special order an item for you provided that the quantity on the prescription is the amount the stock bottle comes in.
• Once ordered for you, you are financially responsible for that product.
• It typically takes only 1 extra day to receive the medication.
• A nominal fee is charged for the extra work incurred by the pharmacy staff to provide this service to you.

Q: If I have a prescription at another pharmacy can it be filled at the U of A?
A: Yes it can be filled but some information is necessary.

• We will gladly transfer most prescriptions from an outside pharmacy, provided there are refills available.
• In order to do this, we need the pharmacies name, phone number, prescription number and the name of the medication.
• This will likely increase the wait time at the pharmacy, or as always, you can call us with this information in advance to expedite your visit.

Q: Do you take prescriptions that aren’t from a physician at Campus Health Service?
A: The pharmacy honors, at the discretion of the pharmacists, outside prescriptions that meet the following requirements:

• The patient is a currently enrolled student at the U of A
• The prescriber is duly licensed and the printed name of the prescriber appears on prescription blank and identifies prescriber (Arizona State Law). If out of state, the prescriber signature must be legible.
• The prescription itself is valid and legible, subject to Arizona State Board of Pharmacy Rules and Regulations. NO phone calls will be made from Pharmacy for clarification. (E.g.: Date presented is not greater than 1 year from date written or not greater than 6 months for controlled substances)
• A prescription for a controlled substance must come from the State of Arizona. Out of state prescriptions for controlled substances will NOT be honored.
• The medication is one that is on the University of Arizona Campus Health Service formulary or it can be special ordered.
• If you have authorized refills at your pharmacy and would like to have your prescription transferred to the Campus Health Pharmacy, please check with the pharmacy staff for details